Service employees’ personality, customer orientation and...

International Journal of Quality and Service Sciences 2020 / 01 Vol. ahead-of-p; Iss. ahead-of-p

Service employees’ personality, customer orientation and customer incivility

Kiffin-Petersen, Sandra A., Soutar, Geoffrey N.
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Volume:
ahead-of-p
Journal:
International Journal of Quality and Service Sciences
DOI:
10.1108/ijqss-12-2018-0104
Date:
January, 2020
File:
PDF, 206 KB
2020
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