Measuring the impact of soft and hard total quality...

Measuring the impact of soft and hard total quality management factors on customer behavior based on the role of innovation and continuous improvement

Ershadi, Mohammad Javad, Najafi, Nafiseh, Soleimani, Paria
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Volume:
31
Journal:
The TQM Journal
DOI:
10.1108/tqm-11-2018-0182
Date:
November, 2019
File:
PDF, 830 KB
2019
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