Frontline employee age and customer mistreatment: a...

Journal of Services Marketing 2020 / 06 Vol. ahead-of-p; Iss. ahead-of-p

Frontline employee age and customer mistreatment: a meta-analysis

Okan, Mehmet, Elmadag, Ayse Banu, Ä°demen, Elif
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Volume:
ahead-of-p
Journal:
Journal of Services Marketing
DOI:
10.1108/jsm-06-2019-0246
Date:
June, 2020
File:
PDF, 986 KB
2020
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