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Customersâ reactions to different organizational tactics in a service termination context
Nazifi, Amin, El-Manstrly, Dahlia, Gelbrich, KatjaVolume:
54
Journal:
European Journal of Marketing
DOI:
10.1108/ejm-02-2018-0139
Date:
December, 2019
File:
PDF, 423 KB
2019