Do recovery processes need empowered frontline employees?

International Journal of Operations & Production Management 2019 / 12 Vol. 39; Iss. 11

Do recovery processes need empowered frontline employees?

Santos, Juliana Bonomi, Hernandez, José Mauro, Leão, Wandick
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Volume:
39
Journal:
International Journal of Operations & Production Management
DOI:
10.1108/ijopm-12-2018-0745
Date:
December, 2019
File:
PDF, 306 KB
2019
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