Social media engagement, service complexity, and...

Journal of Services Marketing 2020 / 05 Vol. ahead-of-p; Iss. ahead-of-p

Social media engagement, service complexity, and experiential quality in US hospitals

Lee, Youngsu, In, Joonhwan, Lee, Seung Jun
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Volume:
ahead-of-p
Journal:
Journal of Services Marketing
DOI:
10.1108/jsm-09-2019-0359
Date:
May, 2020
File:
PDF, 295 KB
2020
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