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The effect of experience quality on customer perceived...

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Kusumawati, Andriani, Rahayu, Karisma Sri
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Volume:
ahead-of-p
Journal:
The TQM Journal
DOI:
10.1108/tqm-05-2019-0150
Date:
May, 2020
File:
PDF, 180 KB
2020
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