The effect of service quality on customer satisfaction and...

The TQM Journal 2020 / 05 Vol. 32; Iss. 3

The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction

Slack, Neale J., Singh, Gurmeet
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Volume:
32
Journal:
The TQM Journal
DOI:
10.1108/tqm-07-2019-0187
Date:
May, 2020
File:
PDF, 329 KB
2020
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