Buffering negative impacts of jaycustomer behavior on service employees
Tan, Alice J.M., Loi, Raymond, Lam, Long W., Chow, CherisW.C.Volume:
ahead-of-p
Journal:
Journal of Services Marketing
DOI:
10.1108/jsm-03-2019-0112
Date:
April, 2020
File:
PDF, 410 KB
2020