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Inertia, group conformity and customer loyalty in healthcare in the information age
Gonçalves, Fábio M.R.R., Cândido, Carlos J.F., Feliciano, Isabel Maria Pereira LuÃsVolume:
ahead-of-p
Journal:
Journal of Service Theory and Practice
DOI:
10.1108/jstp-08-2019-0184
Date:
June, 2020
File:
PDF, 249 KB
2020