Enterprise feedback management (EFM): what lies beyond the...

Journal of Service Management 2020 / 10 Vol. ahead-of-p; Iss. ahead-of-p

Enterprise feedback management (EFM): what lies beyond the hype?

Aksoy, Lerzan, Benoit, Sabine, Joag, Shreekant G., Kandampully, Jay, Keiningham, Timothy Lee, Yan, An L.
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Volume:
ahead-of-p
Journal:
Journal of Service Management
DOI:
10.1108/JOSM-03-2020-0070
Date:
October, 2020
File:
PDF, 575 KB
2020
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