Patient experience in the digital age: An investigation...

Journal of Retailing and Consumer Services 2020 / 11 Vol. 57

Patient experience in the digital age: An investigation into the effect of generational cohorts

Alkire (née Nasr), Linda, O'Connor, Genevieve E., Myrden, Susan, Köcher, Sören
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Volume:
57
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2020.102221
Date:
November, 2020
File:
PDF, 645 KB
2020
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