Determining the impact of service quality on citizens'...

The TQM Journal 2020 / 08 Vol. ahead-of-p; Iss. ahead-of-p

Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The case of the Greek citizen's service centers

Psomas, Evangelos
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Volume:
ahead-of-p
Journal:
The TQM Journal
DOI:
10.1108/TQM-12-2019-0274
Date:
August, 2020
File:
PDF, 171 KB
2020
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