Development and validation of the pick-up service quality...

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Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service

Lee, Yeonjoo, Choi, Sunmee, Field, Joy M.
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Journal:
Operations Management Research
DOI:
10.1007/s12063-020-00161-0
Date:
August, 2020
File:
PDF, 657 KB
2020
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