International Journal of Contemporary Hospitality Management
2020 / 08 Vol. ahead-of-p; Iss. ahead-of-p
How to prevent negative online customer reviews: the moderating roles of monetary compensation and psychological compensation
Liu, Jun, Zhang, HengJin, Sun, JingJing, Li, NingXin, Bilgihan, AnilVolume:
ahead-of-p
Journal:
International Journal of Contemporary Hospitality Management
DOI:
10.1108/IJCHM-04-2020-0334
Date:
August, 2020
File:
PDF, 228 KB
2020