Assessing the Effects of Service Variability on Consumer...

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Journal of Service Research 2020 / 09

Assessing the Effects of Service Variability on Consumer Confidence and Behavior

Voorhees, Clay M., Beck, Jonathan M., Randhawa, Praneet, DeTienne, Kristen Bell, Bone, Sterling A.
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Journal:
Journal of Service Research
DOI:
10.1177/1094670520952145
Date:
September, 2020
File:
PDF, 294 KB
2020
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