Elderly customersâ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence
Chaouali, Walid, Souiden, Nizar, Ringle, Christian M.Volume:
ahead-of-p
Journal:
Journal of Services Marketing
DOI:
10.1108/JSM-08-2019-0318
Date:
September, 2020
File:
PDF, 290 KB
2020