Does Service Recovery Really Work? The Multilevel Effects...

Sustainability 2020 / 08 Vol. 12; Iss. 17

Does Service Recovery Really Work? The Multilevel Effects of Online Service Recovery Based on Brand Perception

Lu, Tzu-En, Lee, Yi-Hsuan, Hsu, Jer-Wei
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Volume:
12
Journal:
Sustainability
DOI:
10.3390/su12176999
Date:
August, 2020
File:
PDF, 683 KB
2020
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