The Mediation Effect of Customer Satisfaction on the...

Journal of Management and Strategy 2020 / 08 Vol. 11; Iss. 3

The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty

Nyan, Louisa M., Rockson, Samuel B., Addo, Paul K.
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Volume:
11
Journal:
Journal of Management and Strategy
DOI:
10.5430/jms.v11n3p13
Date:
August, 2020
File:
PDF, 251 KB
2020
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