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Emotional labor in a non-isolated service encounter - The impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan, Lindenmeier, Jörg, Tscheulin, Dieter K., Zogaj, AdnanVolume:
58
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2020.102316
Date:
January, 2021
File:
PDF, 1.11 MB
2021