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Knowledge-based resources in explaining service recovery performance: a multilevel investigation
Mjahed Hammami, Samiha, Souiden, Nizar, Bennour, KhaledJournal:
Journal of Marketing Theory and Practice
DOI:
10.1080/10696679.2020.1812084
Date:
September, 2020
File:
PDF, 1.60 MB
2020