Improving the service quality of telecommunication companies using online customer and employee review analysis
Sinha, Akhouri Amitanand, Rajendran, Suchitra, Nazareth, Roland Paul, Lee, Wonjae, Ullah, ShoriatVolume:
27
Journal:
Quality Management Journal
DOI:
10.1080/10686967.2020.1809581
Date:
October, 2020
File:
PDF, 2.60 MB
2020