A bibliometric investigation of service failure literature...

European Journal of Marketing 2020 / 10 Vol. ahead-of-p; Iss. ahead-of-p

A bibliometric investigation of service failure literature and a research agenda

Fouroudi, Pantea, Kitchen, Philip J., Marvi, Reza, Akarsu, Tugra Nazli, Uddin, Helal
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Volume:
ahead-of-p
Journal:
European Journal of Marketing
DOI:
10.1108/EJM-07-2019-0588
Date:
October, 2020
File:
PDF, 717 KB
2020
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