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Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees
Aslam, Muhammad Zia, Nor, Mohammad Nazri Mohd, Omar, Safiah, Bustaman, Hasnun Anip, Foroudi, PanteaVolume:
7
Journal:
Cogent Business & Management
DOI:
10.1080/23311975.2020.1771117
Date:
January, 2020
File:
PDF, 1.55 MB
2020