A conceptual ontological framework for managing the social...

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Knowledge and Process Management 2020 / 09

A conceptual ontological framework for managing the social business process to enhance customer experience

Helmy, Yehia M., Abdelgaber, Sayed, Fahmy, Hanan, Montasser, Hend S.
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Journal:
Knowledge and Process Management
DOI:
10.1002/kpm.1652
Date:
September, 2020
File:
PDF, 2.41 MB
2020
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