Engaging in emotional labour when facing customer...

Journal of Hospitality and Tourism Management 2020 / 12 Vol. 45

Engaging in emotional labour when facing customer mistreatment in hospitality

Simillidou, Aspasia, Christofi, Michael, Glyptis, Loukas, Papatheodorou, Andreas, Vrontis, Demetris
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Volume:
45
Journal:
Journal of Hospitality and Tourism Management
DOI:
10.1016/j.jhtm.2020.10.001
Date:
December, 2020
File:
PDF, 2.46 MB
2020
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