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[IEEE 2020 15th Iberian Conference on Information Systems and Technologies (CISTI) - Sevilla, Spain (2020.6.24-2020.6.27)] 2020 15th Iberian Conference on Information Systems and Technologies (CISTI) - Use of Social Networks and Development of the Servqual Method in the hotels of I, II, III, IV and V category of the city of Loja as tools for continuous improvement on tourism industry
Chango-Canaveral, Patricia Marisol, AlvaradonLeon, Karla Elizabeth, Quezada-Sarmiento, Pablo AlejandroYear:
2020
DOI:
10.23919/CISTI49556.2020.9140815
File:
PDF, 125 KB
2020