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Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance
Kamath, Pallavi R., Pai, Yogesh P., Prabhu, Nandan K.P.Volume:
ahead-of-p
Journal:
Journal of Service Theory and Practice
DOI:
10.1108/JSTP-12-2019-0251
Date:
November, 2020
File:
PDF, 358 KB
2020