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Reengineering of offshored IT helpdesk operational model for transitional optimisation
Kedziora, Damian, Kraslawski, Andrzej, Kärri, TimoVolume:
16
Year:
2017
Journal:
International Journal of Management and Decision Making
DOI:
10.1504/ijmdm.2017.086996
File:
PDF, 866 KB
2017