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Identifying and analysing components of customer relationship management influencing customer-oriented behaviour of employees: the case of Bank Mellat branches of Khouzestan Province
Aghdaie, Seyed Fathollah Amiri, Sasani, BahmanVolume:
22
Year:
2017
Journal:
International Journal of Productivity and Quality Management
DOI:
10.1504/ijpqm.2017.087304
File:
PDF, 216 KB
2017