Establishing call-centre staffing levels using aggregate...

European J of Industrial Engineering 2020 Vol. 14; Iss. 1

Establishing call-centre staffing levels using aggregate planning and simulation approach

Correa, Rodrigo Barbosa, Mercado, Alcides Santander, Diaz, María Jubiz, Ramos, Ricardo Rodríguez
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Volume:
14
Year:
2020
Journal:
European J. of Industrial Engineering
DOI:
10.1504/ejie.2020.105083
File:
PDF, 639 KB
2020
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