Mapping heritage tourism service quality using the Kano...

Mapping heritage tourism service quality using the Kano model: a case study of Indian tourism

Pandey, Ashutosh, Sahu, Rajendra
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Volume:
37
Year:
2020
Journal:
International Journal of Services and Operations Management
DOI:
10.1504/ijsom.2020.110339
File:
PDF, 303 KB
2020
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