RAILQUAL: a multiple item scale for evaluating railway...

International Journal of Services and Operations Management 2017 Vol. 27; Iss. 2

RAILQUAL: a multiple item scale for evaluating railway passenger service quality and satisfaction

Maruvada, Devi Prasad, Bellamkonda, Raja Shekhar
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Volume:
27
Year:
2017
Journal:
International Journal of Services and Operations Management
DOI:
10.1504/ijsom.2017.083761
File:
PDF, 349 KB
2017
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