“Can you send us a PM please?” Service recovery...

Discourse Context & Media 2020 / 12 Vol. 38

“Can you send us a PM please?” Service recovery interactions on social media from the perspective of organizational legitimacy

Van Herck, Rebecca, Decock, Sofie, De Clerck, Bernard
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Volume:
38
Journal:
Discourse, Context & Media
DOI:
10.1016/j.dcm.2020.100445
Date:
December, 2020
File:
PDF, 509 KB
2020
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