Determining optimum customer participation level in...

International Journal of Productivity and Quality Management 2020 Vol. 30; Iss. 3

Determining optimum customer participation level in services: perceptual biases and congruence

Ozkul, Ahmet Semih, Damali, Uzay, Nandialath, Anup Menon, Stapleton, Andrew M.
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Volume:
30
Year:
2020
Journal:
International Journal of Productivity and Quality Management
DOI:
10.1504/ijpqm.2020.108378
File:
PDF, 363 KB
2020
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