Affective commitment, service quality and selected sub-dimensions of customer citizenship behaviour: a study of ride-hailing services
van Tonder, Estelle, Petzer, Daniël JohannesVolume:
ahead-of-p
Journal:
The TQM Journal
DOI:
10.1108/TQM-08-2020-0185
Date:
December, 2020
File:
PDF, 222 KB
2020