An analysis of customer satisfaction with waiting times in...

An analysis of customer satisfaction with waiting times in a two-stage service process

Mark M. Davis, Michael J. Maggard
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Volume:
9
Year:
1990
Language:
english
Pages:
11
DOI:
10.1016/0272-6963(90)90158-a
File:
PDF, 798 KB
english, 1990
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