Web-based Assessment of Call Center Agents: Development and...

International Journal of Selection and Assessment 2003 Vol. 11; Iss. 2-3

Web-based Assessment of Call Center Agents: Development and Validation of a Computerized Instrument

Udo Konradt, Guido Hertel, Karin Joder
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Volume:
11
Year:
2003
Language:
english
Pages:
10
DOI:
10.1111/1468-2389.00242
File:
PDF, 111 KB
english, 2003
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