Evaluating the Deming Management Model of Total Quality in...

Decision Sciences 2004 Vol. 35; Iss. 3

Evaluating the Deming Management Model of Total Quality in Services

Thomas J. Douglas, Lawrence D. Fredendall
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Volume:
35
Year:
2004
Language:
english
Pages:
30
DOI:
10.1111/j.0011-7315.2004.02569.x
File:
PDF, 160 KB
english, 2004
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