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Justice Perceptions as Predictors of Customer Satisfaction:...

Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice

Vicente Martínez-Tur, José M. Peiró, José Ramos, Carolina Moliner
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Volume:
36
Year:
2006
Language:
english
Pages:
20
DOI:
10.1111/j.0021-9029.2006.00005.x
File:
PDF, 123 KB
english, 2006
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