Improving Customer Reactions to Electronic Brokered...

Journal of Applied Social Psychology 2006 Vol. 36; Iss. 9

Improving Customer Reactions to Electronic Brokered Ultimatums: The Benefits of Prior Experience and Explanations

Aleksander P. J. Ellis, Stephen E. Humphrey, Donald E. Conlon, Catherine H. Tinsley
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Volume:
36
Year:
2006
Language:
english
Pages:
32
DOI:
10.1111/j.0021-9029.2006.00104.x
File:
PDF, 177 KB
english, 2006
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