How Critical is Employee Orientation for Customer...

Journal of Management Studies 2008 Vol. 45; Iss. 2

How Critical is Employee Orientation for Customer Relationship Management? Insights from a Case Study

Emmanuella Plakoyiannaki, Nikolaos Tzokas, Pavlos Dimitratos, Michael Saren
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Volume:
45
Year:
2008
Language:
english
DOI:
10.1111/j.1467-6486.2007.00740.x
File:
PDF, 232 KB
english, 2008
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