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Hiding Customer Complaints: Studying the Motivations and Forms of Service Employees' Complaint Concealment Behaviours
Lloyd C. Harris, Emmanuel OgbonnaVolume:
21
Year:
2010
Language:
english
Pages:
1
DOI:
10.1111/j.1467-8551.2008.00617.x
File:
PDF, 279 KB
english, 2010