Measuring customer value and satisfaction in services...

International Journal of Consumer Studies 2007 Vol. 31; Iss. 6

Measuring customer value and satisfaction in services transactions, scale development, validation and cross-cultural comparison

Frank Huber, Andreas Herrmann, Stephan C. Henneberg
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Volume:
31
Year:
2007
Language:
english
Pages:
11
DOI:
10.1111/j.1470-6431.2007.00596.x
File:
PDF, 147 KB
english, 2007
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