Trying to complain: the impact of self-referencing on...

International Journal of Consumer Studies 2011 Vol. 35; Iss. 4

Trying to complain: the impact of self-referencing on complaining intentions

Håvard Hansen, Bendik M. Samuelsen, Tor Wallin Andreassen
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Volume:
35
Year:
2011
Language:
english
Pages:
8
DOI:
10.1111/j.1470-6431.2010.00948.x
File:
PDF, 253 KB
english, 2011
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