A Design Theory Approach to Building Strategic...

Decision Sciences 2009 Vol. 40; Iss. 3

A Design Theory Approach to Building Strategic Network-Based Customer Service Systems

M. Kathryn Brohman, Gabriele Piccoli, Patrick Martin, Farhana Zulkernine, A. Parasuraman, Richard T. Watson
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Volume:
40
Year:
2009
Language:
english
Pages:
28
DOI:
10.1111/j.1540-5915.2009.00242.x
File:
PDF, 218 KB
english, 2009
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