Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City
Gregg G. Van Ryzin, Douglas Muzzio, Stephen Immerwahr, Lisa Gulick, Eve MartinezVolume:
64
Year:
2004
Language:
english
Pages:
11
DOI:
10.1111/j.1540-6210.2004.00377.x
File:
PDF, 577 KB
english, 2004