An Examination of Moderators of the Effects of Customers'...

Journal of Applied Social Psychology 2004 Vol. 34; Iss. 4

An Examination of Moderators of the Effects of Customers' Evaluation of Employee Courtesy on Attitude Toward the Service Firm

Jerry Gotlieb, Michael Levy, Dhruv Grewal, Joan Lindsey-Mullikin
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Volume:
34
Year:
2004
Language:
english
Pages:
23
DOI:
10.1111/j.1559-1816.2004.tb02573.x
File:
PDF, 1.06 MB
english, 2004
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