Volume 2; Issue 3

1

Measuring and managing brand equity

Year:
2010
Language:
english
File:
PDF, 99 KB
english, 2010
3

Service quality on three management levels

Year:
2010
Language:
english
File:
PDF, 247 KB
english, 2010
4

Service productivity, quality and innovation

Year:
2010
Language:
english
File:
PDF, 194 KB
english, 2010