Volume 73; Issue 3

Journal of Retailing

Volume 73; Issue 3
1

Introduction to the second special issue services marketing: Perspectives on service excellence

Mary Jo Bitner
Journal:
Journal of Retailing
Year:
1997
Language:
english
File:
PDF, 297 KB
english, 1997
2

Executive summaries

Journal:
Journal of Retailing
Year:
1997
Language:
english
File:
PDF, 685 KB
english, 1997
3

Customer delight: Foundations, findings, and managerial insight

Richard L. Oliver, Roland T. Rust, Sajeev Varki
Journal:
Journal of Retailing
Year:
1997
Language:
english
File:
PDF, 2.42 MB
english, 1997
4

The service experience in two cultures: A behavioral perspective

Kathryn Frazer Winsted
Journal:
Journal of Retailing
Year:
1997
Language:
english
File:
PDF, 2.39 MB
english, 1997
6

Customer voluntary performance: Customers as partners in service delivery

Lance A. Bettencourt
Journal:
Journal of Retailing
Year:
1997
Language:
english
File:
PDF, 2.33 MB
english, 1997
7

An investigation of positive affect, prosocial behaviors and service quality

Scott W. Kelley, K.Douglas Hoffman
Journal:
Journal of Retailing
Year:
1997
Language:
english
File:
PDF, 1.86 MB
english, 1997
8

Reviewers for the special issue in the service marketing

Journal:
Journal of Retailing
Year:
1997
Language:
english
File:
PDF, 172 KB
english, 1997
9

Manuscript guidelines

Journal:
Journal of Retailing
Year:
1997
Language:
english
File:
PDF, 237 KB
english, 1997